What Dallas Homeowners Say About Mercer Roofing Co Dallas
Roofing is one of those trades where trust gets earned one job at a time. A homeowner in Lakewood can’t climb onto a two-story ridge line to inspect flashing, and they shouldn’t have to. They need to know the crew who did show up is the crew they were told to expect, that the price on the invoice matches the price on the quote, and that if something’s not right a year later, someone will answer the phone. That’s how we’ve built our name in Dallas since 2000. The reviews below come from people who’ve had us on their roof, and the details they mention are the details we train for.
Recent Reviews
“We called after a spring storm tore shingles off the north slope of our house in Lake Highlands. The technician texted me his name and photo before he arrived, then badged at the door exactly like the office said he would. He walked the roof, took photos of the decking, and showed me the damaged areas before quoting anything. The written price was what we paid. Not a dollar more.”
Keisha F. – Lake Highlands
“Our roof was 22 years old and losing granules every time it rained. Mercer installed a full Owens Corning system, tear-off included, and the crew kept the yard cleaner than I expected. The foreman went over the written price line by line before the first shingle came off. A year later, the roof looks exactly like it did on day one.”
Adam M. – Plano
“I’d had two other companies tell me the leak over my kitchen was a flashing issue but neither fixed it for good. Mercer’s tech found the real problem, which was rotted decking under a valley. The repair came with a written guarantee, and they did a free second visit when a small drip appeared after a heavy storm. No arguments, no upcharge.”
Lisa B. – Richardson
“What sold me was the badge. Every single person who came to our house in Coppell had a photo ID and a clean uniform. The crew lead told me everyone is background-checked before they ever step on a ladder. As a single mom, that mattered more than any sales pitch. The GAF shingles look great, and the workmanship warranty is in writing.”
Stephanie M. – Coppell
“Hail damage from that March storm hit our whole street. Every neighbor got a different estimate. Mercer’s estimator showed up on time, walked every slope with a moisture meter, and gave us a written quote that itemized the decking, underlayment, and CertainTeed shingles. No pressure, no ‘sign today’ talk. The install crew finished in two days and passed the city inspection on the first try.”
Keisha F. – North Dallas
“We live in an older part of Oak Cliff where the roof pitch is steep and a lot of guys don’t want to touch it. Mercer’s team accessed everything safely, replaced the damaged flashing and a few sections of decking, and matched the existing architectural shingle color close enough that you can’t tell where the repair starts. The written price before work started included everything.”
Adam M. – Oak Cliff
Why Customers Trust Us
Trust in roofing doesn’t come from a logo or a slogan. It comes from small, verifiable things. Every Mercer technician is background-checked, identity-verified, and arrives in a marked uniform with a photo ID badge at the door. That’s the Threshold Verified standard, and it’s non-negotiable across every independently owned Threshold Group location. We were founded in 2000, and every review above mentions something we deliberately built into our process: a written price before work starts, a written guarantee on every repair, and a 365-Day Done Right Promise that says if it’s not right within a year, we make it right. No fine print. A live person answers our phone 24/7, so when you call (432) 302-5605, you’ll get a human being in Dallas, not a voicemail tree. Grant Whitlock, the owner, still reviews jobs personally when they’re complex. That’s the standard, and it’s in writing.
Written by Grant Whitlock, Owner at Mercer Roofing Co Dallas, serving the Dallas metro since 2000.